Green Genie Steam Cleaning

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(804)-998-7666

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Terms and Conditions

Terms and Conditions

1. Introduction

Welcome to Green Genie Steam Cleaning. By accessing our website at greengeniesteamcleaning.com, you agree to comply with and be bound by the following terms and conditions.

2. Services

We provide professional carpet cleaning services. Our services are subject to availability and may be modified or discontinued at any time without notice.

3. Appointments and Cancellations

Scheduling: Appointments can be scheduled through our website or by contacting us directly.
Cancellations: Cancellations must be made at least 24 hours in advance. Late cancellations may incur a fee.

4. Payment

Pricing: All prices are listed on our website and are subject to change.
Payment Methods: We accept various payment methods, including credit cards and online payments.
Late Payments: Late payments may incur additional charges.

5. Liability

Damage: We are not responsible for any damage caused to your property during the cleaning process unless it is due to our negligence.
Stains: We do not guarantee the removal of all stains. Some stains may be permanent.

6. Privacy

Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your information.

7. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website and will take effect immediately.

8. Contact Us

If you have any questions about these Terms and Conditions, please contact us at contact@greengeniesteamcleaning.com

Privacy Policy

1. Introduction

Green Genie Steam Cleaning is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website greengeniesteamcleaning.com.

2. Information We Collect

Personal Data: We may collect personally identifiable information, such as your name, shipping address, email address, and telephone number, when you interact with our website.
Non-Personal Data: We may collect non-personal information, such as your browser type, operating system, and the pages you visit on our site.

3. How We Use Your Information

We use the information we collect in the following ways:

To provide, operate, and maintain our website and services.
To improve, personalize, and expand our website and services.
To communicate with you, including customer service and support.
To process your transactions and send you related information.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as described below:

Service Providers: We may share your information with third-party service providers who assist us in operating our website and conducting our business.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

The right to access and receive a copy of your personal data.
The right to rectify any inaccurate or incomplete personal data.
The right to request the deletion of your personal data.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at contact@greengeniesteamcleaning.com.

Return and Refund Policy

Refund and Return Policy

1. Introduction

At Green Genie Steam Cleaning, we strive to provide the highest quality carpet cleaning services. If you are not entirely satisfied with your service, we are here to help.

2. Refund Eligibility

Service Issues: If you experience significant issues with the cleaning service provided, please contact us within 24 hours of the service. We will review your concerns and, if deemed appropriate, offer a re-clean or a partial refund.
Missed Appointments: If we miss a scheduled appointment without prior notice, you are eligible for a full refund or rescheduling at no additional cost.

3. Non-Refundable Situations

Permanent Stains: We do not guarantee the removal of all stains. Refunds will not be issued for permanent stains that cannot be removed.
Customer Cancellations: Cancellations made less than 24 hours before the scheduled appointment may incur a fee and are not eligible for a refund.

4. Process for Requesting a Refund

Contact Us: To request a refund, please contact us at contact@greengeniesteamcleaning.com with your name, service date, and a detailed description of the issue.
Review: We will review your request and respond within 3 business days.
Resolution: If your request is approved, we will process the refund to your original method of payment within 7 business days.

5. Changes to This Policy

We reserve the right to update or change our Refund and Return Policy at any time. Changes will be posted on our website and will take effect immediately.

6. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at contact@greengeniesteamcleaning.com.

Terms and Conditions

Privacy Policy

Return and Refund Policy

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